Privacy Policy

1. Information We Collect

We collect information you provide directly when you request a quote, schedule service, or contact us. This typically includes:

• Name
• Phone number
• Email address
• Service address
• Details about the service you need

We also collect limited information automatically when you visit our website, including IP address, browser type, pages visited, and referring source. This data is used for analytics and to improve the site.

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and schedule service appointments
• Provide chimney and masonry services at your property
• Send service confirmations, reminders, and follow-up communications
• Process payments and maintain customer records
• Improve our website and services
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information only in the following limited circumstances:

• Service providers who help us operate our business (e.g., scheduling software, payment processors, email providers) under strict confidentiality obligations.
• Legal requirements, such as responding to lawful requests by public authorities, court orders, or subpoenas.
• Business transfers, if A1 Chimney & Masonry LLC is involved in a merger, acquisition, or sale of assets.

4. Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, analyze site traffic (via tools like Google Analytics), and improve user experience. You can disable cookies in your browser settings, but some site features may not work properly without them.

5. Text Messaging (SMS)

If you text us or click a "text us" link on our site, you consent to receive responses from us at the number you texted from. Standard message and data rates apply. We do not use your number for marketing texts. Reply STOP at any time to opt out of further messages.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the information below.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.